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Warranty Information

Company Introduction

MJ Warehouse as Trustee for the MJ Warehouse Trust trades as KidzShack.
Main branch is located at 3 Geelong Court, Bibra Lake, WA 6163.
Contact phone number is 0409 082 020
Company is located in Western Australia
ABN 74 164 544 696
Email address: sales@kidzshack.com.au
Specializing in kids outdoor play equipment and making kids happy.

Warranty Policy

Please ensure you have contacted your local council to find out your criteria to ensure your Cubby House or Play Equipment passes all regulations. KidzShack takes no responsibility for not following local council regulations.

Warranty is only offered to the direct buyer of the KidzShack product, Warranty is not transferable for the on-selling or gifting products. 12 month warranty period begins from the day of purchase listed on your invoice.

Please only use KidzShack product when assembling a KidzShack product, you will not need to outsource any other products to assemble a KidzShack product
If installing a KidzShack accessory product (Binoculars/Telescope/Bell etc) please ensure you pre-drill any screw holes. Screwing a screw into wood that has not had a suitable pilot hole drilled may cause cracking and will not be covered by warranty. Fitting any products or making additions to a KidzShack Cubby house which cause a defect are not covered by warranty.

KidzShack does not warrant damage caused by weather

Stained and Raw Cubby Houses - All KidzShack Cubby Houses need to be painted within 4 weeks of assembly to be covered by warranty. Stained cubby houses offer no weather treatment or protection at all.

KidzShack is teamed up with Taubmans Paints Australia and recommends using Taubmans 3 in 1 Exterior Primer followed up with two coats of Taubmans All Weather Exterior paint.
Please ensure you have sealed your Wooden Cubby House with one coat of outdoor 3 in 1 primer and two coats of Weathershield Exterior paint.
Your cubby house needs to be painted inside and out, using these guidelines to give it the outdoor protection (We dont recommend using any clear finishes)
Failing to follow painting guidelines voids all warranty

KidzShack does not offer any warranty against insect damage (beetles/white ants etc) No KidzShack product is chemically treated for insects.

Ensure your KidzShack is not exposed to grass, as overnight mildew will cause wood to rot. Please mount your KidzShack Cubby House on pavers to eliminate moisture transferring up through the wood.

All KidzShack Cubby houses are built and tested for Domestic household use only, warranty does not cover for any commercial use (daycare centre, kindergartens etc)

Please ensure you have proof of purchase in the way of a detailed invoice, showing product name, buyers name, date of purchase

Damage by courier must be bought to KidzShack's attention within 48 hours of delivery. KidzShack can have replacement parts sent out to ensure cubby house is deemed fit for service and seen as new.

Warranty is for Australia only

All screws/nuts/bolts must be rechecked every 6 months as wood swell and contracts in weather conditions. It is the responsibility of the owner to ensure all are tight and cubby house is in a safe condition and fit for use.

KidzShack does not cover any alterations made to the cubby house and must be assembled in the manner of the assembly guidelines

Minor cracks in the wood are not covered by warranty, these can be filled with wood putty and painted over following our painting guidelines. All wooden products are susceptible to cracking, please ensure you keep your KidzShack Cubby House in good condition with regular (6 month) maintenance programs

Privacy Policy
We value your privacy. We do not pass on any email or phone details to any 3rd party companies

Security
KidzShack website is protected with SSL (secure socket layer) encryption, this is the highest standard in Internet security.

When purchasing from KidzShack, Credit Card details are transmitted through a secure server using Shopify Payments over our platform.
KidzShack does not store Credit Card data and is not hosted by KidzShack after processing has been completed
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