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Return Information

All our items are covered by a 90 day warranty, unless otherwise stated in the listing information.

All KidzShack Cubby Houses come with a 12 Month Warranty. See Warranty Page.

Should you experience a delivery damaged item or fault with your purchase please contact us via email on sales@kidzshack.com.au with a description including pictures of the fault or delivery damage within 7 days of receiving. 

Our KidzShack staff will endeavour to come to a quick solution to either refund, replace or fix the issue you are having with your item.


Should you have receive your item DOA (Dead on Arrival) please contact us within 48 hours of receiving your item.

We do not offer refunds for change of mind.

Refunds will only be processed via PayPal, Bank Transfer or Credit Card, depending on the payment method used previously. There will be no Cash refunds.

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