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Return Information

All our items are covered by a 90 day warranty, unless otherwise stated in the listing information.

All KidzShack Cubby Houses come with a 12 Month Warranty. See Warranty Page.

Should you experience a delivery damaged item or fault with your purchase please contact us via email on sales@kidzshack.com.au  with a description including pictures of the fault or delivery damage ti the item

Our KidzShack staff will endeavor to come to a quick solution to either refund, replace or fix the issue you are having with your item.

The faulty item will need to be returned;

KidzShack
3 Geelong Crt
BIBRA LAKE
WA    6163


A full refund or replacement will be issued once the item has been returned to our warehouse for assessment.

Should you have receive your item DOA (Dead on Arrival) please contact us within48 hours of receiving your item.

We do not offer refunds for change of mind.

Refunds will only be processed via PayPal, Bank Transfer or Credit Card, depending on the payment method used previously. There will be no Cash refunds.

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